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Every time a Mac checks for new mail, it also updates the GAL.Therefore, there is no need for equivalent instructions for the Mac operating system.The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.As a faculty/staff member, your Outlook program automatically syncs with the Exchange server on a regular basis. For example, say a new person joins your workgroup.So to force your Outlook to sync with the Exchange server you can manually update the GAL.By default when you connect an Exchange mailbox to Outlook 2007 or Outlook 2010 the ‘Use Cached Exchange Mode’ option is enabled.This document seeks to address and clarify the small misunderstanding surrounding the GAL (Global Address List) and the OAB (Offline Address Book).Quite often all Administrators, even Exchange Administrators simply refer to the users they see in the Address section of Outlook casually as the GAL for ease of reference, but really more often than not, you are looking at the OAB.
It also creates a faster response time of the Outlook client (especially when opening large attachments) and gives the ability to work offline.
Frequently users report recipients missing from the GAL. Scenario:– Recipients are not hidden from Exchange Address Lists– Recipients do show up in the “All Users” Address List– Recipients do show up when Outlook’s not in Cached Mode– Recipients resolve in Outlook Web Access Some recipients may not be included in the Offline Address Book when it is generated, for a number of reasons.
New users don’t show up in the GAL for clients using Outlook 2003 Cached Mode clients, because Outlook uses an Offline Address List (aka “Offline Address Book” or OAB), which is generated once every 24 hours by default [read previous post “New user does not show up in GAL“] In this case there are who did show up in the GAL earlier but have disappeared now.
If you are not seeing correct contact information in the GAL for someone that has a valid email address (i.e.
someone who just received a CSUS email account, a new student, someone who recently changed their directory information) please use the steps below to synchronize your computer's locally cached version of the GAL.
If you're having issues with your Outlook address book, such as a new employee's information not showing up, there may be a simple solution.